When we receive your order we prepare it and submit for shipment. We call only the first time you order for confirmation.
We use Speedy Express Delivery Services.
For Bulgaria:
- Orders made before 12:00 am take 1 day
- Orders made after 12:00 am take 2 days
International:
- Shipping time depends on location
- EU countries: standard time 10 – 12 days
- The USA: standard time 15 – 30 days
Payment options for Bulgaria:
- You can pay via Credit/Debit Card, PayPal
- You can pay via Cash On Delivery
Option “viewing before accepting package” is included.
Payment options for international orders:
- You can pay via Credit/Debit Card, PayPal only.
Shipping Costs:
- Shipping Costs are calculated at checkout
- We offer free shipping for orders above 50 lv
Returns & Refunds:
- You may return products in their original, undamaged condition to us within 14 days of purchase for a full refund, replacement, or equivalent store credit.
- When you return the product add option “viewing before accepting package” because we will open and check if we can accept the return.
- We don’t accept products that have been opened, used or visibly damaged.
- Unfortunately, we cannot refund any original shipping costs and customers are responsible for paying for return shipping.
- When we have accepted your return we will notify you and give you a full refund. We refund by original payment method or store credit.
Notes:
In the case if a product is out of stock or new batch is being expected we will contact you. You can sign up with your email and receive a notification when the product is back in stock.
Shipping time may vary due to working hours on holidays, customs processes for the international package acceptance or specific other conditions (ex. weather conditions, etc).